Returns and Exchanges

Start a Return or Exchange

Thank you for your order! We hope you’re happy with your purchase, but if you are not satisfied for any reason, you may submit your order to be returned. To begin the return, you can access your order at the portal link above. Simply enter your order number and shipping zip code to begin the return process.

Good news, we offer free shipping on returns for all customers! Our return window is 30 days from receipt of merchandise, which means you have 30 days after receiving your item to initiate a return.

We only accept returns for orders placed on www.otivmfootwear.com. All refunds will be credited to the original form of payment on the order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You can now initiate returns and exchanges from our OTIVM Returns portal, powered by Loop.

When your return is accepted, we’ll send you a return shipping label free of charge, as well as instructions on how to send your package. Items sent back to us without first initiating a formal a return through our portal will not be accepted. 

You can always contact us for any questions at orders@otivmfootwear.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you'd like to exchange your order for a different size, we offer one free exchange per order, and we'll cover the shipping! Size and color exchanges are subject to inventory availability. Start an exchange at the OTIVM Returns portal if you'd like to exchange your order for another pair or size. 

Refunds
After we’ve received and inspected your return, we will notify you of your refund. You’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return, please contact us at orders@otivmfootwear.com. 

OTIVM, LLC
Lakewood, California